Free shipping on all orders over $100

FAQ

IMPORTANT INFORMATION

Delivery: 

Shipping is based on weight and will be calculated at checkout. Free shipping over $100

All orders are dispatched within 2-7 business days. You will receive your order after this time frame. While we endeavour to get your parcel to you on time, delivery times and days of your local couriers are beyond our control once they have left our possession.

The cut off day and time for ordering, or pausing or terminating a subscription  order is on the Wednesday at 2400 hours (midnight) the week before the relevant Delivery Date. 

The prices are per KIT and are listed on the Website. 

The prices of the Bags are inclusive of GST. All amounts are in New Zealand dollars. 

THE WHOLESOME CO reserves the right to change the prices from time to time during the term of this agreement. We will notify you of a price increase by e-mail at least eight days before the delivery date. All subscriptions automatically renew each fortnight and or month, until cancelled through the website. You must review your order carefully before placing it.

It will be delivered to your door, and doesn’t need to be refrigerated. All the ingredients are sealed in a bag and are shelf stable.

What happens if your baking kit does not work as intended? While our mixes are tested to ensure success, sometimes different ovens and equipment can differ. We advise you to use your own judgment as well as carefully following the instructions on your recipe card.

REFUNDS 

Please check your purchase orders and order carefully. THE WHOLESOME CO. reserves the right to offer only exchanges or store credit (not refunds). As they are food based products we can not do returns.

RETURNS 

Should you receive a damaged, perished or incorrect item please contact THE WHOLESOME CO. within 5 business days of delivery via email: info@thewholesomeco.com THE WHOLESOME CO will not refund or exchange any opened or used products, that are not in their original sealed state unless their is an issue with the contents. If so please contact info@thewholesomeco.com with a detailed photo of your problem.